How to verify my card?

How to verify my card?

Prepaid Card

You will be required to provide KYC documents including:
1. POI - Proof of Identity: Photo ID.
2. POA - Proof of Address: Bank statement or utility bill or other valid documents. 
3. IDS - ID selfie: A selfie with you holding up the proof of identity.
4. SD: Signed document.

 

Debit Card

You will be required to provide KYC documents including:
1. POI - Proof of Identity: Photo ID.
2. POA - Proof of Address: Bank statement or utility bill or other valid documents. 
3. IDS - ID selfie: A selfie with you holding up the proof of identity.

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