How to check balance and transaction history for my card?
Prepaid Card
1. Login to https://luxpin.co/
2. Select your prepaid card
3. You can see your balance and transaction history on the page
Debit Card
The balance and history of debit card do not reflect on the LuxPin website. We are sorry that this feature is not currently available but it will be coming soon. Please keep an eye on the LuxPin website for any further info. We appreciate your patience and feedback while features at LuxPin keep updated and are available should you have any questions.
You can check the balance of your debit card at ATM.
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How to verify my card?
Prepaid Card You will be required to provide KYC documents including: 1. POI - Proof of Identity: Photo ID. 2. POA - Proof of Address: Bank statement or utility bill or other valid documents. 3. IDS - ID selfie: A selfie with you holding up the proof ...
How long will take after complete top-up?
Prepaid Card Once the payment has been confirmed, it would generally take 3-7 business days for the loading to be completed. After completing, it will update from "Pending Balance" to "Balance" shortly. Sometimes the balance update will take a bit ...
How to Top-up?
Prepaid Card 1. Login to https://luxpin.co/ 2. Select your prepaid card 3. Click the "Topup" button on the lower left side of your Prepaid Card page. 4. Select a topup currency. 5. Once the currency has been chosen, you will see the topup address. 6. ...
How long can I get the card?
It will take about 6-8 weeks for production and delivery after your KYC procedure is completed.
How to deal with unauthorized transactions?
We suggest our customers to always protect your account and regularly review the transactions, and report to us once you find abnormal activities. Regarding the unauthorized transactions, you are required to inform us through email within 7 days from ...