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How to Upgrade membership from basic Membership to Elite Membership?
If you want to upgrade your membership, please go to "Profile" after you sign on our website. Then you will see the "Upgrade to Elite Membership*“ button under the " Account information - Membership" where you will get more details.
How to deal with unauthorized transactions?
We suggest our customers to always protect your account and regularly review the transactions, and report to us once you find abnormal activities. Regarding the unauthorized transactions, you are required to inform us through email within 7 days from ...
How long can I get the card?
It will take about 6-8 weeks for production and delivery after your KYC procedure is completed.
How long will take after complete top-up?
Prepaid Card Once the payment has been confirmed, it would generally take 3-7 business days for the loading to be completed. After completing, it will update from "Pending Balance" to "Balance" shortly. Sometimes the balance update will take a bit ...
How to Top-up?
Prepaid Card 1. Login to https://luxpin.co/ 2. Select your prepaid card 3. Click the "Topup" button on the lower left side of your Prepaid Card page. 4. Select a topup currency. 5. Once the currency has been chosen, you will see the topup address. 6. ...